All orders will be processed within 2 business days.
Shipping Policies and Methods
We offer UPS Ground, 2nd Day Air, and Next Day Air (Overnight) shipping. Because temperatures vary across the country, we do not ship over the weekend in order to ensure premium quality upon arrival. For this reason, Monday deliveries are not possible. Please note that UPS only guarantees delivery on a particular date when you choose 2nd Day Delivery or Overnight Delivery.
UPS Ground Shipping
PLEASE NOTE: UPS Ground Shipping is only available to those states that are East of the Mississippi! Please note that due to the perishability of our product, we will only ship on Mondays and Tuesdays for UPS Ground Shipping. All orders placed from Tuesday-Friday by 11:00 a.m. ET will ship out the following Monday, and all orders placed after 11:00 a.m. on Friday - Monday by 11:00 a.m. will ship out the following Tuesday. All orders are scheduled to arrive within approximately 3 business days from the day it is shipped.
UPS 2nd Day Air Shipping
Please note that we will only ship from Monday-Wednesday for this service. All orders placed from Wednesday-Friday by 11:00 a.m. will ship out the following Monday, and all orders placed after 11:00 a.m. on Friday-Tuesday by 11:00 a.m. will ship the following Wednesday.
UPS Next Day Air Saver Shipping (Overnight)
Please note that we will only ship from Monday-Thursday for this service. Orders placed after 11:00 a.m. on Wednesday ET, will be processed the following Monday.
We ship our packages with "No Signature Required" which allows the UPS driver to leave the package at the destination. If you wish to require a signature for release of package, please notify us and we will mark the package signature required. However, requiring a signature releases Cupcakes Gourmet from any liability or responsibility should the shipment be kept by UPS for redelivery past 2 days. It is best to send the cupcakes to an address where you know that someone is available to receive the package when it arrives.
Unfortunately, due to the perishability of our product, we can not ship to PO/APO/FPO addresses nor can we ship to PO Boxes, Hawaii or Alaska.
Cupcakes Gourmet currently ships to Continental U.S. addresses only. We will provide a tracking number from UPS to the email address provided in the billing address details that you give us.
Once your cupcakes leave our facility, they are at the mercy of our carrier. We make every effort to protect your cupcakes from damage during shipping. Any damage that is incurred during shipping must be reported immediately upon receipt.
Shipping refunds may not be given for shipping delays caused by inclement weather, package refusal, and/or incomplete or incorrect delivery address.
How much will it cost?
Shipping and delivery charges are based on product weight and recipient zip code.
Visa, MasterCard, Discover
Your complete satisfaction is guaranteed. Sorry, but we cannot guarantee orders for which we are given an incorrect address.